Duel7 Privacy Policy – How We Protect Your Data

1 Overview and Scope

This Privacy Policy applies to all users of the duel7 platform — including the website at duel7.vin and the duel7 Android app. It covers how we collect, process, store and protect the personal data of Pakistani players who register an account or use any part of the platform, whether that is Live Casino, Sports Betting on PSL and cricket matches, Slots, Fish Games or any deposit and withdrawal activity in PKR.

By registering an account on duel7, you confirm that you have read and understood this Privacy Policy and that you consent to us handling your personal data as described here. If you do not agree, you should not register or use the platform.

This policy sits alongside the Terms and Conditions, which also form part of your agreement with duel7. Where there is any conflict between this policy and the Terms and Conditions on data matters, this Privacy Policy takes precedence.

2 Data We Collect

Duel7 collects personal data through several channels — when you register, when you use the platform, and when you contact support. Here is a breakdown of what we collect and why:

Registration Data

When you create a duel7 account, we collect your full name, date of birth, mobile number, email address and any other details you provide during sign-up. This information is required to open and operate your account.

Identity Verification Data

To comply with our internal security standards and to process withdrawals above certain thresholds, we may request a copy of your CNIC (Computerised National Identity Card) or another valid government-issued identity document. This data is used solely for verification purposes.

Transaction Data

We record all financial transactions on your account — including PKR deposits via JazzCash, Easypaisa, Raast and bank transfer, withdrawals, bonus credits, bet placements and game results. This forms the financial history of your account.

Device and Technical Data

When you access duel7 — through the website or the app — we automatically collect your IP address, device type, operating system, browser type and version, and session timestamps. This data is used for security monitoring and to improve platform performance.

Gaming Activity Data

We record your gaming activity, including which games you play (Slots, Live Casino tables, Fish Games, cricket and football betting markets), your wagering history, session duration and bet amounts. This data helps us offer relevant promotions and supports responsible gaming monitoring.

Communications Data

Any messages you send to duel7 support — via live chat or email — are stored as part of your account record. This helps our team maintain context when you contact us again.

3 How We Use Your Data

Duel7 uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for anything unrelated to the duel7 service without your explicit consent.

The main purposes for which we use your data are:

• Account management — creating, maintaining and securing your duel7 account.
• Transaction processing — handling your PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• Identity verification — confirming that you are who you say you are, particularly before processing large withdrawals or at routine review points.
• Fraud and security monitoring — detecting suspicious activity, multiple account creation, unauthorised access attempts and other potential threats to platform integrity.
• Responsible gaming — monitoring gaming patterns to identify potentially problematic behaviour and enforcing deposit limits, session limits or self-exclusion requests that you have set.
• Platform improvement — using aggregated, anonymised data to understand how Pakistani players use the platform and to improve the quality of games, features and performance.
• Customer support — using your account history and communication records to help our support team resolve your queries efficiently.
• Marketing communications — sending you relevant promotions, bonus offers and news about duel7, only where you have consented to receive such communications. You can opt out at any time.

4 Payment Data and PKR Transactions

All financial transactions on duel7 are conducted in PKR. We work with trusted third-party payment processors to handle deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfers and debit cards.

Duel7 does not store your full payment credentials — such as your JazzCash PIN, bank account password or card CVV — on our servers. Payment details are handled entirely through the secure infrastructure of our payment processor partners, who use encryption and tokenisation to protect your financial data.

What duel7 does retain is a record of each transaction: the amount in PKR, the date and time, the payment method used (e.g. JazzCash or Easypaisa), and the transaction reference number. This data is necessary for dispute resolution and financial record-keeping.

If a withdrawal is requested, we verify that the destination account matches the name on your duel7 registration before approving the transfer. This is to protect you against unauthorised withdrawals and to maintain the integrity of our payment processes.

5 Data Sharing and Third Parties

Duel7 does not sell your personal data to any third party. We share your data only in the following limited circumstances:

• Payment processors — JazzCash, Easypaisa, Raast and our banking partners receive the minimum data necessary to process your PKR deposits and withdrawals.
• Identity verification services — where we use a third-party KYC (Know Your Customer) provider to assist with document verification, your submitted ID data is shared with that provider under a strict data processing agreement.
• Game software providers — the companies whose games are hosted on duel7 (Live Casino, Slots, Fish Games) may receive anonymised session data for the purpose of game performance monitoring. They do not receive your personal identifiable information.
• Fraud prevention and security partners — device fingerprint and IP data may be shared with security service providers to identify and block fraudulent activity across the platform.
• Legal and regulatory requirements — duel7 will disclose personal data if required to do so by a court order or other lawful demand from a relevant authority.

Any third party that receives your data is contractually bound to use it only for the stated purpose and to maintain appropriate security standards. We do not allow third parties to use your data for their own marketing or unrelated purposes.

6 Cookies and Tracking Technologies

Duel7 uses cookies and similar tracking technologies to make the platform work correctly and to understand how players interact with the site. A cookie is a small text file stored on your device when you visit a website.

The types of cookies duel7 uses:

• Essential cookies — these are required for the platform to function. They keep you logged in to your account, maintain your session security and remember your basic preferences. These cannot be disabled without breaking core platform functionality.
• Analytics cookies — these help us understand how players navigate the site, which pages and games are most popular, and where users drop off. The data collected is aggregated and does not identify you personally.
• Functional cookies — these remember your preferences, such as language or preferred payment method, to improve your experience on return visits.
• Marketing cookies — where you have consented, these cookies allow us to show you relevant promotions on the duel7 platform. They do not track you across third-party websites.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies will affect your ability to log in and use the platform normally. The duel7 mobile app uses equivalent local storage and session management mechanisms.

7 How We Keep Your Data Secure

Duel7 takes data security seriously. We use a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure.

• Encryption in transit — all data transmitted between your device and duel7 servers is encrypted using TLS (Transport Layer Security). This applies whether you are browsing the website or using the mobile app.
• Encrypted data storage — sensitive account data, including identity documents, is stored in encrypted form on our servers.
• Access controls — only authorised duel7 personnel with a legitimate need can access your personal data. Access is logged and audited regularly.
• Fraud monitoring — automated systems monitor login attempts, transaction patterns and device changes on a continuous basis. Unusual activity triggers a security alert and manual review.
• Regular security reviews — duel7's technical infrastructure is reviewed periodically to identify and address potential vulnerabilities.

While duel7 takes all reasonable precautions, no digital platform can guarantee absolute security. You also play an important role in keeping your account safe — use a strong password, do not share your login details and contact support immediately if you notice anything unusual on your account.

8 Data Retention

Duel7 holds your personal data for as long as your account is active and for a period afterwards as required for legal, financial and security purposes. The specific retention periods for different data types are set out in the table in Section 2.

When you request account closure, duel7 will deactivate your account and begin the process of removing personal data that is no longer required. However, certain data — particularly financial transaction records — must be retained for a minimum period to comply with our internal audit requirements and to allow for the resolution of any disputes that may arise after your account closes.

Data held beyond the closure of your account will be stored securely and will not be used for any active purpose such as marketing or profiling. Once the applicable retention period expires, that data will be securely deleted or anonymised.

9 Your Data Rights

As a duel7 player, you have rights regarding your personal data. You can exercise any of these rights by contacting duel7 support through the platform's live chat or the contact email shown in the footer. Duel7 will respond to all valid requests within a reasonable timeframe.